Refund & Cancellation Policy

Last updated 18 August 2026

This policy forms part of our Terms of Service and applies to every Developer Compass subscription.

How to request a refund

Email support@developercompass.com from the address on the account. Include the date of purchase or the Paddle receipt number if you have it. You do not have to give a reason.

We action refund requests within two business days. The refund is executed by Paddle.com, our merchant of record, back to the original payment method. Paddle typically takes a further 3–10 business days to return the funds depending on your bank.

What is covered

• New subscriptions — full refund within 14 days of the first payment, monthly or annual.
• Accidental renewal — if an annual plan renews and you did not intend it, tell us within 14 days of the renewal charge and we will refund it in full.
• Duplicate charges — refunded in full, whenever you notice them.
• The Service does not work — if a defect stops you using what you paid for and we cannot fix it in reasonable time, we refund in full regardless of the 14 days.
• We discontinue the Service — the unused portion of your subscription is refunded.

After 14 days

Beyond the 14-day window we do not refund automatically. Monthly plans can be cancelled at any time and simply stop at the end of the period already paid for. For annual plans, a mid-term refund is not guaranteed, but we would rather sort out a genuine problem than keep money from an unhappy customer — write to us and we will look at it.

Cancelling

Cancel at any time using the link in your Paddle receipt, or email us and we will do it for you. Either way:

• Your subscription stops renewing immediately.
• You keep full access until the end of the period you have already paid for. We do not cut access off on the day you cancel.
• After that your account reverts to the free tier. It is not deleted, and your saved scenarios stay put.

Free tier

The free tier costs nothing, so there is nothing to refund or cancel. Stop using it whenever you like.

Firm accounts

Firm licences are invoiced and set up by hand. The same 14-day refund applies from the date of payment. Contact us directly for changes mid-term.

Chargebacks

If something has gone wrong, please email us before contacting your bank. A refund is faster than a chargeback and we will not argue about the 14-day window when you have a real problem.

Contact

Whirlwind Consultants Inc. — support@developercompass.com. We answer within two business days.